Kulanz Costs: What You Need to Know

Hello,

I wanted to ask you what Volkswagen is actually entitled to demand from me regarding the following problems:
'Today, I had the right headlight cleaning nozzle and the mass airflow sensor (MAF sensor) replaced. The vehicle was first registered in March 2001.'

'Is it normal that the 6-speed gear shift is clunky, and is there nothing they can do about it?'

best regards
andre

Hello,

Please check the error database under "VW Goodwill Policy."

Yes, unfortunately, I can't find anything there .

Hello,

If it is not explicitly stated, the following applies:

General participation limits:

13th - 24th month with a maximum of 100,000 km => maximum 70% cost participation.
25th - 36th month, with a maximum of 100,000 km, maximum contribution: 50%.