hi
...on the topic of "reflection among workshop staff."
If even laypersons almost regularly find solutions to problems that workshops struggle with (if they even "bother
to" at all???), then that confirms the prevailing prejudices of incompetence, indifference, sloppiness, and accounting as the only reliable quality.
Unfortunately, people tend to talk (or post) more about negative experiences than about positive ones, which likely distorts the perception of the actual quality of the VAG workshops.
@Cashmi:
Was the abrasion mark reasonably visible?
If the cable is not only frayed, but also has several broken wires, I would recommend soldering in a new piece to prevent the conductor from completely breaking, especially when you might be overtaking a vehicle on the highway --> which could cause the engine to suddenly stall.
Then, your potentially fatal accident would only add one mark to the statistic of "illegal overtaking"

.