Hi,
That is now moving very much in the direction of diagnostic support.
I'd be happy to assist you with your customer status or support key.
We are an official distributor, just like Auto-Intern, where you purchased your VCDS. It should be understandable that we do not want to provide diagnostic support for their customers.
See registration:
/profile.php?mode=register
With support key, please:
https://shop.dieselschrauber.org/en/obd-support-key-p-112.php
Best regards, Rainer.