Audi Warranty: Invoices & Details Explained

Hi Ya!

Around the middle of the year, I experienced a major engine failure (AFB: V6 TDI 110 kW). After pleading, begging, insisting, and even threatening, Audi eventually agreed to replace the entire AT engine completely free of charge. (and I saved almost €9,000).

Now that I've switched workshops due to several instances of carelessness, I'm hearing different things about the following topics:

Workshop A says: You only receive a warranty (like on any replacement part) from Audi for goodwill repairs IF you pay at least SOMETHING towards the repair. If you received 100% of the repair as a goodwill gesture, there is no warranty.

This makes sense to me so far, as I haven't received an invoice that shows the goodwill amount (previous invoices always had a 'k' before it ).

Workshop B now claims that, despite a new issue arising with the AT engine (oil pan leak) after approximately 15,000 km, I should still be covered by the warranty if I could provide the invoice. However, I don't have the invoice, so I said... They responded, 'We need to quickly coordinate with the car dealership,' but that there would still be a warranty even without me having paid anything extra.

Does anyone know how to do this, or does anyone at Audi know someone who won't just refer me to my local service center (like the nice ladies at the hotline) and can actually answer my question?

Regards,
Felix.

Hi!

After following all the posts in this forum diligently, I would like to ask 'Michael II'.

Best regards, D.

@flaufer

läuft den 2,5er jetzt wieder? Habe ich das richtig verstanden, von wegen schon wieder was hinüber? IThat's really awful!

You gave me the tip about the auxiliary heater with a separate control unit back then... thank you again, even though our Bosch service refuses to install it!

Regards,

merlin

@flaufer

läuft den 2,5er jetzt wieder? Habe ich das richtig verstanden, von wegen schon wieder was hinüber? IThat's really awful!

You gave me the tip about the auxiliary heater with a separate control unit back then... thank you again, even though our Bosch service refuses to install it!

Regards,

merlin

The engine was replaced by Audi under warranty. Yes... after 15,000 km, the new workshop says that the lower part of the oil pan on the engine is leaking and that it's a very complex repair (8-10 hours), but it should probably be covered under warranty... but I can't prove that there's a new engine in it!

Regarding the auxiliary heater: take it to the Bosch service center in Mannheim. It usually takes a day. I'm happy to stop by beforehand and show them mine so they can take another look. It's been about 3.5 years, so it probably needs maintenance anyway.

Regards,
Felix.