VW's leniency policy (Solution)

VW's customer goodwill policy.


General participation limits:

13th - 24th. Month with a maximum of 100,000 km => maximum 70% cost participation.
25th - 36th. Month with a maximum of 100,000 km maximum => 50% cost participation.


Special cases of goodwill/leniency:

Bitte gib mir den deutschen Text, den du übersetzt haben möchtest.
Damage.
Types.
text
up to KM in thousands / up to months / Participation in salary and materials as a percentage.
Please provide the text you would like me to translate from German to English.


Vortex chamber.
Types: 1H, 70.
KM 100 / Months 36 / 100% 100%
KM 150 / Months 48 / 75% 75%
KM 200 /month 60 / 50% 50%


Catalytic converter rattling noise.
(The ceramic body is dissolving.)
Types: all diesel.
KM 150 / Months 36 / 100% 100%


Handlebar grips worn out.
Types: 3B+
KM 100 / Months 36 / 100% 100%
KM 150 / Moante 60 / 50% 50%


Upper control arm worn out.
Types: 3B+
KM 100 / Months 36 / 100% 100%
KM 150 / Months 60 / 50% 50%


Lower steering shaft damaged.
Types: 3B+
KM 100 / Months 36 / 100% 100%
KM 150 / Months 60 / 50% 50%


Lower control arm worn out.
Types: 3B+
KM 100 / Months 36 / 100% 100%
KM 150 / Months 60 / 50% 50%


Tie rod end worn out.
Types: 3B+
KM 100 / Months 36 / 100% 100%
KM 150 / Months 60 / 50% 50%


Tie rod end worn out.
Types: 7M+
KM 150 / Months 36 / 100% 100%


Power steering malfunction, leak.
Types: all.
KM 150 / Months 60 / 50% 50%


Front door lock - functional defect.
Types: all.
KM 100 / Months 24 / 100% 100%
Months: 36 / 70% 70%


Rear door lock malfunction.
Types: all.
KM 100 / Months 24 / 100% 100%
Months: 36 / 70% 70%


Air conditioning condenser leak.
Types: 1H
Months 48 / 100% 100%


Coolant pump leak, bearing damage.
Types: 7D, 2D.
KM 200 / Months 60 / 100% 100%

Hi Michael,

That's very exciting!

Does this apply to the entire VAG group, or specifically to Volkswagen?

Best regards,

Jan.

Hello Jan,

This only applies specifically to Volkswagen.
I'm still working on the list for Audi...

You're welcome, MichaelII!
That's a really good list!

I wish I had known beforehand that there's an extended warranty for defective catalytic converters! But whatever, the Golf 3 is gone anyway.

Michael.