If it's absolutely unique, why bother with troubleshooting?
Otherwise:
https://shop.dieselschrauber.org/en/vcds-hex-v2-p-329.php.
Perhaps acquire a VCDS HEX+CAN USB or a HEX-COM (VAG-COM), all with a 2x2 adapter. The original VAG-COM is perfectly sufficient. If the hardware is not cloned, there is also support available; otherwise, the approval ratings decrease

.
hg
Herbert.