Windshield crack

Hello forum,

I have a crack in my windshield. That leads me to the question of where to get it repaired.

1. With Seat, original quality, possibly with overlapping adhesive, and inexperienced [personnel/work].
Regarding personnel who replace windshields.

or

2. For example, at Carglas or a similar company. Specialized company with experienced staff and possibly lower-quality glass.

or

3. I shouldn't worry about such a thing and just do it .

What do you think?

Thank you for your opinions.

Best regards,

Jörg.

Anyone who performs work on your vehicle for commercial purposes must guarantee their work and the materials used. Ideally, the work is perfect, the window is sealed properly, there are no wind noises, and you are satisfied. If something isn't right, the person responsible should be easily accessible, because the time and effort required to assert your interests can be quite frustrating.

When it comes to car glass repair, I feel more comfortable with companies that do it frequently. This doesn't mean that those companies can't also do a bad job with the right knowledge, but in general, it saves you time-consuming mistakes or potential collateral damage that occasional repairers might cause. I'm not saying that I don't trust a small workshop in the countryside, but they don't necessarily do it every day, and there's a risk that... "There is a higher risk if hardened adhesive is used, as this may prevent the disc from sealing properly or cause it to detach. Additionally, removing the old disc may create work for a paint repair specialist."

Quote:

2. For example, at Carglas or similar companies. Specialized company with experienced staff and possibly lower-quality glass.

While I don't like the glass installers because they only seem to be interested in making a quick profit, I don't really see a major problem. Depending on your negotiating skills, you should still be able to negotiate a commission of around 100 EUR. If not, proceed to the next one.

Thank you for your efforts.
While searching on Google, I came across a post where someone mentioned that in a Mini, which is only supposed to have tinted thermal glass, regular clear glass was installed.
There are also articles circulating suggesting that the larger specialized companies are offering more "flexible" terms. Glass is used.
I'm going to start making a few requests. Ultimately, what matters to me is the quality.
The partial casco insurance will cover the damage anyway. (Perhaps this is the last time, because I have already been warned about some partial casco claims ).

Best regards, Jörg.

Theoretically, yes, but in practice, checking more than three providers often negates any potential savings, especially if you wouldn't be using them anyway, for example, on your way to work. My argument, that in the event of a complaint, one shouldn't have to travel an excessively long distance, should also be taken into consideration.

Based on my own experience: Negotiations are unlikely to be successful, as the providers, given their good order books and regular clientele, are not dependent on any single customer. B. If a customer manages to negotiate a loaner car from the workshop for a lengthy repair, then they've already gotten quite a lot.

Hello,

I've had to replace several windshields on my Seat, and I drive about 150 km on the highway every day.
I usually had it done at Seat, but once at ATU.
'With Seat, there were once complaints about paint damage, and on one occasion, the window was distorted.'
below 10cm. The workshop is generally quite unpleasant.
I managed to negotiate a 100 Euro voucher at ATU. However, I also encountered this issue twice.
The rearview mirror fell off, so a new one had to be installed.
had to. I didn't pay anything for it, but it was still annoying because of all the back and forth.
I had already negotiated the voucher beforehand.
At ATU, they don't replace windshields themselves; they hire an external company to do it.
The quality likely depends on the mechanic's mood or how they're feeling that day.

I've been getting my windshields replaced at Carglass for years, typically 3-5 times a year.

The work has always been very good so far. For example, they replace the rubber strips on the A4, which the VAG dealer doesn't replace with new ones, but instead reuses the old ones.
I can't say anything bad about the quality of the glass.

I never have holes repaired, because you can still see the repair afterwards. And the windshield wipers usually start streaking in those very areas first.

What I'd be interested in knowing more about is the on-site support service. Has anyone had any experience with that?
So, they come to the location and replace the windshield there.

I would find that very useful, but I'm skeptical whether it's possible to achieve the same level of quality as in a traditional workshop.

Apart from a waiting time of effectively 1.5 weeks for an on-site appointment, I can't say anything negative about this car glass shop in northern Berlin (not Carglas!). The repair of three (!) stone chips was then carried out in a parking garage under difficult space and lighting conditions. Effectively, 90 minutes of work were required, during which the vehicle had the three damaged areas repaired. They were all within the wiper area, but not in the driver's line of sight. If I look closely, I can still find them. They are now normal and invisible, and also not noticeable. Consequently, the wiper pattern did not change, and there has been and still is no streaking after 3 years. At the time, a final coating on the windshield provided a rain-repellent effect similar to that of a new car, and it was quite pleasant. Everything was processed as repairs for stone chip damage through the comprehensive insurance.

Without being asked, a rough cleaning film was applied to the wiper blades in the quiet area. This film was intended to verschandeln the rubber blades. It worked very well initially, but then it started to clump together itself, causing dirt and debris to stick to the film and then be smeared onto the windshield. Despite this, it lasted about 6 months, but replacing it would have cost 25 EUR. The items could be easily and completely removed.

I'm currently waiting for a response from my insurance agent regarding whether they collaborate with a company that could help me reduce my deductible.
Then I will take a look.

Best regards, Jörg.

I just went to Carglas. I'm saving 15 euros on the deductible, which is something, at least.
The service was excellent and professional. All the windows were cleaned, the car was vacuumed, and dirt and leaves were removed from the area under the ventilation grilles. There was also sunscreen available.
Okay, I can definitely recommend Carglas.

By the way: The day before yesterday, I had the windshield replaced, yesterday I drove to Denmark, and I heard a small stone impact on the windshield. So far, I haven't been able to find the chip or crack. It seems things turned out well after all.

Best regards, Jörg.

Lucky! A new disc, just like fresh paint, magically attracts stone chips...

I know that all too well.
I break about 4-5 plates per year.

I still haven't decided what I'm going to do.

I tend to order CarGlass to be delivered to the company parking lot.
Then I can continue working, and they can replace the glass in the meantime.

Or would it be better to go to a more reputable Audi workshop here in town?

SB is 0€, therefore it doesn't matter to me where it's done.

@voodoo
Where are you insured? Does that mean they're participating in your wear and tear ?

I once received a strongly worded letter, even though the total amount of the damages wasn't actually that high... blah blah... it's not about the amount... blah blah... the frequency of claims is above average... etc. etc.
Maybe I should switch sometime.

Best regards, Jörg.