Hello!
Here's the current status of things:
In the meantime, I submitted it to the seller/contracting partner, along with a report of the defects.
Free updates are not working. During the warranty period.
I got the navigation device back after a week, with the comment that it was my fault for not completing the registration process correctly.
Tough luck.
Okay, so I followed the next step and called the phone hotline.
Well-prepared, the navigation system was connected to the computer, and the content management software was already open.
Nach dem 3. Versuch kam ich durch, 3 min. On hold.
Then, a man greeted me with very strong, almost slang-like, Arabic.
I briefly and concisely explained my problem to him.
He quickly checked my information, somehow unlocked my account, and then I...
Started the download, and after 3.5 hours, the new map software was installed and working. It worked perfectly right from the first attempt, with no problems.
I've been trying it out for a few days now, and it's current and even includes some extra features.
Man, I'm so glad everything went so well.
I wouldn't have expected that.
However, as far as I understand, the issue of free, lifetime map updates seems to be a widespread problem, and it appears that public pressure (e.g., TV reports) has already been applied.
so that the companies are now likely to be more accommodating.