[Gelöst] Skoda Oct., Fehler DSG P17BF, Spielschutz Hydr. | Posts 16+

Hello everyone!

Thank you for the ratings!

SW part number and status have been added, and the LOG is attached above.
The latter can be very useful as a reference in case of need, as the hydraulic pressure and its behavior in a DSG (dual-clutch transmission) are essential!

Under normal load, the minimum/target pressure (Pressure 2) increases to 52 bar, and the pump activation pause times decrease accordingly to approximately 5 seconds.

Best regards from Munich!

Good point, worth remembering!
VCDS simply pays for itself; providing the repair intake with comparative data always increases the workshop's motivation.
What is the year of manufacture of the car? I'm surprised that, without any complaints, goodwill was offered here due to the missed oil change.
Anyway, a great solution .

Hello everyone!

The Octavia is from 2011, and apparently (contrary to the service booklet!), a transmission fluid change is not recommended - the keyword here is "lifetime fill."
The RLF (presumably a specific system or device) does not include any oil level monitoring or oil change procedures for either the transmission or the mechatronic unit.
But with that strategy, the DSG will have its oil changed every 60,000 km anyway .

Whether and exactly what will be charged as a courtesy, and whether you may even have to pay extra, is still completely open ... somehow .
The statements regarding a 100% parts discount and 0% labor charge were only made verbally (over the phone). She didn't have to sign anything upon pickup, and their "get it done quickly" mentality might ultimately lead to a full goodwill gesture.
If that were the case, the person who accepted the offer was certainly not involved in the initial engagement.
The last inspection(s) were definitely not carried out by VAG.
I may report back if an invoice is eventually sent.

Regarding VCDS compared to authorized workshops, it's obviously a thorn in their side, because customers can no longer be ripped off at will and/or due to incompetence.
No, just wanting 200 EUR for reading out the error memory is really *a strong expression!*

Best regards from Munich!

Hello everyone!

Well, it seems this topic isn't completely resolved yet...
One probably shouldn't have shouted it out .
Okay, technically the car is running, but there's a problem with the billing/accounting.

LZ wrote:

... it surprises me that, without any complaints about the missed oil change, a gesture of goodwill was offered here. Anyway, a great solution

.
And once again, this stereotypical Austrian acting as an oracle .

Okay.
She received a phone call today from the aforementioned branch of the Munich-based fast-food chain, with the following proposal:
She would be granted a 80% discount (which would mean a 800 EUR contribution from her), IF she were to have the overdue 60,000 km inspection done there (again), which would cost an additional 450 EUR.
Otherwise, there will be no leniency, and the cost for the mechatronics replacement would be approximately 2,100 EUR.

No joke, and I'm sure she's not lying to me!!!

Of course, it's currently in the really red zone, and when I say that, I certainly don't mean menopause.
By the way, the woman is in IT, she's a programmer, she's incredibly logical and doesn't back down to anyone, even her male colleagues.

She doesn't know how an 80% goodwill allowance could result in a 800 EUR deductible, and she didn't question it at that moment.
The argument is now being twisted to suggest that the inspection, which was carried out improperly due to the use of unauthorized personnel, was not performed correctly according to factory regulations, and that this issue would not have occurred if the prescribed transmission oil change had been performed.
And again: Seriously now!!!
...when I handed in the car, the service advisor was still boasting that I, DBär, wouldn't know any better and that an oil change for the 7-speed DSG transmission wasn't even necessary...
I've just sent her the SSP 390 document for printing, to help her with her arguments.

So, there will be another interesting piece of information for the interested merchant. [Word choice is completely random ]

Apparently, there was also a skilled technician in the Skoda service area who handed her the vehicle when she picked it up.
I suggested that she make an appointment with THIS person to discuss the matter again. (I'm afraid she might end up having to pay A.Punkt for the acceptance, and it could cost significantly more than 2,100 EUR *cough*).

Let's see what else comes up.
The previous promise of leniency was made verbally and without any requirement for proof.
I can't really help with that anymore - I can only learn from it.
(Damn aftertaste, that I had immediately and absolutely advised her, regarding the promised leniency "100% parts!" *loud grunt*).

Best regards from Munich!

The vehicle comes with a service booklet (which specifies what maintenance is required for that specific vehicle and when), and there is also a current "Maintenance Manual" for the model, which may refine the service schedule.
Is the oil change included?
hg
Herbert.

Wow, that's quite serious. You should either contact the manager directly or schedule an appointment. In cases like this, organizations like ADAC (German Automobile Club) might also be involved.
If that were my car, I would have it rebuilt.
On the other hand, everything is going great with the transmission - which is also valuable considering its position within the corporation .

What surprises me about the story is that the repair was essentially carried out with a handshake .

I would have expected the workshop to clarify beforehand what Skoda would cover under warranty and then to create a repair order, including a signature, based on that.

Hello everyone again!

Please understand that I am not familiar with current procedures for handling service requests.
The last time I entrusted my VAG car to someone else was about 20 years ago. Back then, I was even willing to forgo warranty or guarantee claims due to experiences with workshops!
...since then, I haven't had any warranty or guarantee claims .

The jerk at the reception desk (okay, I'm finally going to say it...) constantly tried to prevent me from being able to see his monitor.
Den Auftrag schrieb er beiläufig mit wenig Worten und zur Unterschrift war präsentiert - in etwa aus meiner Erinnerung raus: "Fahrzeug ruckt, geführte Fehlersuche, Reparaturen in tel. Absprache m. Ku"nden" DONE!
So auf die Schnelle war da jetzt nix Verwerfliches für mich bei aka "Alles wieder fit machen - koste es, was es wolle [GEIL, hier is was verdient!!!]".
Außerdem hielt ich eh besser die Schnauze - es geht/ging schließlich um Kulanz und je querulatorischer, desto eher nix davon. ASure.

Here's what's written in the service booklet, among other things: Automatic transmission (also based on my memory *sorry*). So, is a DSG transmission considered an "automatic," "automatic," or rather a manual transmission?
The maintenance schedule indicated an oil change every 60,000 km, and for me, a DSG (dual-clutch transmission) is definitely more automated than manual.
Regardless. RLF, SSP, and even, to some extent, the supposedly hyper-intelligent individuals from MotorBlöd, all agree on this: lifetime warranty!
Master Asshole even rubbed it under my nose back then.
Okay, now suddenly everything is different - for whatever reason, which I won't go into further here. Alright, but briefly: Constant confusion between the 6-speed DSG and the 7-speed DSG!

As I said, I believe shouting loudly here is counterproductive, as generosity is VOLUNTARY.
Je unverschämter einer rumschreit - weshalb auch immer - desto weniger würde ich ihm selbst kulant ggü. auftreten wollen. Logo, or what?

Therefore, my advice: Giving estrogen to a man might, perhaps, help with his feelings.

It is what it is – there is absolutely no legal recourse, and it remains completely "extortionate" – as practiced above.
Interpersonally, it would be a blatant act of mockery, there's no question about it.
In reality, there are only two options: either give in or suffer the consequences.
"How would you decide?"

Best regards from Munich!

Another note for other readers:

"Current VAG service manuals no longer provide a detailed breakdown of maintenance items based on mileage or time. However, the reason for this omission is: ...to ensure your vehicle is always up-to-date, the scope of service procedures is continuously being adjusted..."

A scoundrel is anyone who thinks something mischievous.

Hello everyone!

Yep, there's more juicy content for the discerning merchant .
...aBär had already been announced...

With friendly (and explicitly uninformed ) permission from the affected party, please find attached:
1.) Letter from the company "LeckMichDoch GmbH"; please pay particular attention to the handwritten addition regarding the position in the profession - it seems the trainee "Andrea" really managed to get a job, either "on" or "under" the desk.
Here is EXACTLY what stands out, as I was once told by a good acquaintance. It is truly remarkable that a VAG company would so brazenly and also completely confidently admit to a form of quasi-extortion .
...we hope that doesn't end up backfiring and hurting our own GmbH .
2.) Invoice, page 1.
3.) Invoice, page 2.

Sorry for the amateurish censorship, but I know someone who can do it better - just not at this time .

The attachments are intended to confirm only the actual and previously described sequence of events – nothing more, nothing less.
Now, everyone can form their own individual opinion...
Or, in short: YUCK!!

And, just as an aside, the rather unpleasant lady is now complaining again about occasional jerking when starting }.
I'll go for another drive with her by the end of the month and upload the log here.

Best regards from Munich!

...so it's clear that the problem hasn't been solved (contrary to the assumption in the title). Based on the locations listed, it's quite obvious that it's about ***. If you look at their online reviews, you can only say: Good night!

Greetings from Styria.

P.S. I might consider either blurring out more of these scans or removing them altogether, just in case someone from that family is reading this and might potentially sue.

Hello Styria!

Yes, the initial technical problem was definitely resolved with a mechatronic replacement.
The "wrench" symbol is no longer flashing alternately with the gear indicator, and there are no more error codes stored in the vehicle's control unit, and finally, the new software is completely different from the old one, essentially 180 degrees different.

I need to investigate what's causing the intermittent jerking when starting the car again, and I'll do so soon – at the latest by the end of the month, unless it gets significantly worse.

Regarding the uploaded documents, as far as I'm concerned, everything that could potentially compromise the anonymity of all parties involved has been redacted.
...even if that were the case, what would they even sue for? Defamation and libel are out of the question, because nothing was written that wasn't true - evidence attached .
In the opposite scenario, I would find it much more concerning; it would constitute, at the very least, coercion.
As the saying goes: "It's not the note, but the way you play it!"
Had they behaved in a more civilized manner in their business dealings and not acted so sneakily, these excerpts wouldn't have ended up here .

I'll let you know if there's any news.

Best regards from "Wednesday"! *Insider*

In order to process a goodwill settlement, the workshops must provide proof to the manufacturer that the 60,000 km service has been performed, specifically through an invoice. This automatically triggers accounting, tax implications, etc. Furthermore, they require confirmation of payment, not just a three-digit amount as a placeholder.
The employees' writing style is deliberately kept at the lowest possible level of formality.
I find the commercial aspects of the process to be more accommodating.
hg
Herbert.

@DieselBär30x: Well, then (almost) everything is fine. But actually, this jerking should have been noticed during the test drive by the mechanic - are those even still being done - or is this jerking really VERY sporadic??? And you're kind of right with your comment about the music. It was just a suggestion, so that you really wouldn't have any problems.

Best regards, Styrian.

Hello everyone!

Today, I was finally forced to create another log entry .
A trip was taken, starting from a cold start and including a "City-Country-River" route and return journey, in order to experience as many operating conditions as possible.
Of course, the Speicher accounts for MStG and GeStG are empty.
I could not detect any errors in the analysis, nor did I experience the aforementioned stuttering.

The latter happens every few days or so, and sometimes more frequently.
I've now suggested that you carefully observe the operating conditions, distance traveled, etc., under which the problem occurs, so that you can reproduce it in the log later.

From a billing perspective, nothing changed: There was no leniency, and the full amount of the repair bill was paid.
A few weeks later, Skoda Germany contacted her again by phone and stated that the reason for rejecting the warranty claim was that a motor oil that was not approved by Skoda had been used during the last inspection.
They simply didn't want to, and for similar reasons, a repeat inspection at Skoda was also strictly refused (even though it might have ended up being more expensive - perhaps?!).

Best regards from Munich!