[Gelöst] Skoda Oct., Fehler DSG P17BF, Spielschutz Hydr. | Posts 16+

Hello everyone!

Thank you for the ratings!

"SW part number and status have been added, and the LOG is attached above."
The latter can be very useful as a reference in case of need, as the hydraulic pressure and its behavior are essential in a DSG (dual-clutch transmission)!

Under normal load, the minimum/target pressure (Pressure 2) increases to 52 bar, and the pump activation pause times decrease accordingly to approximately 5 seconds.

Best regards from Munich!

Good point, worth remembering!
VCDS simply pays for itself; providing the repair acceptance department with comparative data consistently increases the workshop's motivation.
What is the year of manufacture of the car? I'm surprised that, without any complaints, goodwill was offered here due to the missed oil change.
Anyway, a great solution .

Hello everyone!

The Octavia is from 2011, and apparently (contrary to the service booklet!), a transmission fluid change is not recommended - the keyword here is "lifetime fill."
The RLF (presumably a specific system or device) does not include any oil level monitoring or oil change procedures for either the transmission or the mechatronics.
But with that strategy, the DSG will have its oil changed every 60,000 km anyway .

Whether and exactly what will be charged as a courtesy, and whether you may even have to pay extra, is still completely open ... somehow .
The above statements regarding a 100% discount on parts and a 0% discount on labor were only made verbally (and from a distance). She didn't have to sign anything when she picked it up, and her "get out of here quickly!" attitude afterwards might even lead to a full refund.
If that were the case, the person who accepted the offer was certainly not involved in the initial engagement.
The last inspection(s) were definitely not carried out by VAG.
I may report back if an invoice is eventually sent.

What is VCDS compared to...? Regarding contract workshops, those are naturally a thorn in their side, because that's where the customer can no longer be arbitrarily cheated or taken advantage of .
No, just wanting 200 EUR for reading out the error memory is really *a strong statement!*

Best regards from Munich!

Hello everyone!

Well, it seems this topic isn't quite settled yet...
One probably shouldn't have shouted it out .
Okay, technically the car is running, but there's a problem with the billing/accounting.

LZ wrote:

... it surprises me that, without any complaints about the missed oil change, goodwill was offered here. Anyway, a great solution

.
And once again, this stereotypical Austrian acting as an oracle .

Okay.
She received a call today from the aforementioned branch of the Munich-based fast-food chain, with the following proposal:
She would be granted a 80% discount (equivalent to a 800 EUR contribution), IF she were to have the overdue 60,000 km inspection done there (again), which would cost an additional 450 EUR.
Otherwise, there will be no leniency, and the cost for the mechatronics replacement would be approximately 2,100 EUR.

Okay, seriously now, and I'm sure she's not lying to me!!!

Of course, it's currently in the really red zone, and when I say that, I certainly don't mean menopause.
By the way, the woman is in IT, she's a programmer, she's incredibly logical, and she doesn't back down to anyone, even her male colleagues.

She doesn't know how a 80% goodwill allowance could result in a 800 EUR deductible, and she didn't question it at that moment.
The argument is now being twisted to suggest that the inspection, which was carried out through infidelity, was not conducted properly according to... The factory regulation was followed, and if the prescribed transmission oil change had been performed, this would not have happened.
And again: Seriously, this time!!!
...when I dropped off the vehicle, the service advisor was still boasting that I, DBär, wouldn't know any better and that an oil change wasn't included for the 7-speed DSG transmission...
I've just sent her the SSP 390 document for printing, to help her with her arguments.

So, there will be another interesting piece of information for the interested merchant. [Word choice is completely random ]

Apparently, there was also a skilled technician there who handed her the car when she picked it up.
I suggested that she make an appointment with THIS person to discuss the matter again. (I'm afraid she might end up having to pay A.Punkt for the acceptance, and it could cost significantly more than 2,100 EUR *cough*).

Let's see what else comes up.
The previous promise of leniency was made verbally and without any requirement for proof.
I can't really help with that anymore - I can only learn from it.
(It's a bitter aftertaste that I had immediately and unconditionally advised her to demand "100% parts!" based on the previously promised leniency *loud grunt*).

Best regards from Munich!

The vehicle comes with a service booklet (which specifies what maintenance is required for that specific vehicle and when), and there is also a current "Maintenance Manual" for the model, which may refine the service schedule.
Is the oil change included?
hg
Herbert.

Wow, that's quite serious. Either contact the CEO directly or schedule an appointment. Organizations like AB or ADAC would also be involved in situations like that.
If that were my car, I would have it rebuilt.
On the other hand, everything is running perfectly with the transmission - which is also valuable considering its position within the corporation .

What surprises me about the story is that the repair was essentially carried out with a handshake .

I would have expected the workshop to clarify beforehand what Skoda would cover under warranty and then to create a repair order, including a signature, based on that.

Hello everyone again!

Please understand that I am not familiar with current procedures for handling service requests.
The last time I entrusted my VAG car to someone else was about 20 years ago. In the past, I was even happy to waive warranty or guarantee claims due to experiences with workshops!
...since then, there has also been no warranty or... Warranty case with me

The guy at the reception desk (okay, I'm just going to say it...) was constantly trying to prevent me from being able to see his monitor.
He wrote the order briefly and concisely, and it was presented for signature – roughly, from my memory: "Vehicle jerks, guided troubleshooting, repairs to be arranged by phone." "Customers" - DONE!
Quickly glancing at it, I didn't see anything objectionable in the text, which seems to be titled "Fixing everything, no matter the cost [AWESOME, there's money to be made here!!!]".
Besides, I should have kept my mouth shut anyway – it's ultimately about being understanding, and the more argumentative you are, the less likely that will happen. Sure.

The service booklet includes information such as: Automatic transmission (also based on my memory *sorry*). So, is the DSG now an "automatic," "automatic," or rather a manual transmission?
The maintenance schedule indicates an oil change every 60,000 km, and for me, a DSG (dual-clutch transmission) is definitely more automated than manual.
Whatever. RLF, SSP, ...yes, and even z. T. agrees with the "hyper-smart" people from MotorBlöd: lifetime warranty!
Master Asshole even rubbed it under my nose back then.
Now suddenly everything is different - for whatever reason, which I will not go into further detail about here. Okay, but briefly: Constant confusion between the 6-speed DSG and the 7-speed DSG!

As I said, I believe shouting loudly here is counterproductive, as generosity is VOLUNTARY.
The more someone shouts and yells, regardless of the reason, the less inclined I would be to be understanding or lenient towards them. Logo, right?

Therefore, my advice: Giving estrogen to a man might, perhaps, help with his feelings.

It is what it is – there is absolutely no legal recourse, and it remains completely "extortionate" – as practiced above.
Interpersonally, it would be a blatant act of mockery, no question about it.
Realistically, there are only two options: either give in or suffer the consequences.
"How would you decide?"

Best regards from Munich!

Another note for other readers:

"Current VAG service manuals no longer provide a breakdown of life cycle or time-based maintenance tasks." But the reason why these are missing: To keep your vehicle up to date, the service packages are continuously being adjusted.

A scoundrel is anyone who thinks something mischievous.

Hello everyone!

Yep, there's more juicy content for the discerning merchant .
...aBär had already been announced...

With friendly (and explicitly uninformed ) permission from the affected party, please find attached:
1.) Company letterhead. LeckMichDoch GmbH; it is important to note the handwritten addition regarding the position in the company - it seems the trainee "Andrea" really managed to get a job, either "on" or "under" the desk.
This text highlights EXACTLY what my good acquaintance once told me. It is truly remarkable that a VAG company would so brazenly and completely confidently admit to a form of quasi-extortion .
...we hope that THIS doesn't end up backfiring and hurting our own GmbH .
2.) Invoice, page 1.
3.) Invoice, page 2.

Sorry for the amateurish censorship, but I know someone who can do it better - just not at this time .

The documents are intended only to confirm the actual and previously described sequence of events – nothing more, nothing less.
Now, everyone can form their own individual opinion...
Or, in short: YUCK!!

And, just as an aside, the rather unpleasant lady is now complaining again about occasional jerking when starting .
I'll drive with her again, hopefully by the end of the month, and upload the log here.

Best regards from Munich!

...so it's clear that the error hasn't actually been resolved (contrary to the assumption in the title). Based on the locations listed, it's quite easy to determine that it's obviously about ***. Looking at their online reviews, you can only say: Good night!

Best regards, Styrian.

P.S. I might consider either blurring out more of these scans or removing them altogether, just in case someone from that family is reading this and might potentially sue.

Hello Styria!

Yes, the technical issue was definitely resolved with a mechatronics replacement.
The "wrench" symbol is no longer flashing alternately with the gear indicator, and there are also no more error codes stored in the vehicle's control unit. Furthermore, the new software is completely different from the old one, essentially 180 degrees different.

I need to investigate what's causing the intermittent jerking when starting the car again. I'll check it out again, at the latest, by the end of the month, unless it gets significantly worse.

Regarding the uploaded documents, as far as I'm concerned, everything that could potentially compromise the anonymity of all parties involved has been redacted.
...even if that were the case, what exactly are they planning to sue for? Defamation and libel are not applicable because nothing was written that did not correspond to the truth - evidence attached .
In the opposite scenario, I would find it much more concerning; it would constitute, at the very least, a form of coercion.
As the saying goes: "It's not the note, but the way you play it!"
If they had behaved in a more civilized manner in their business dealings and not acted so sneakily, these excerpts wouldn't have ended up here .

I'll let you know if there's any news.

Best regards from "Wednesday"! *Insider*

In order to be able to process a goodwill adjustment, the workshops must provide proof to the manufacturer that the 60,000 km service has been performed, specifically through an invoice. This automatically triggers accounting, tax implications, etc. And they also want to see proof of payment, not just a three-digit amount that's essentially a fake number.
The employees' writing style is deliberately kept at the lowest possible level of formality.
I find the commercial aspects of the process to be more accommodating.
hg
Herbert.

@DieselBär30x: Well, then (almost) everything is fine. But actually, this jerking should have been noticed during the test drive by the mechanic - are those test drives even still done - or is this jerking really VERY sporadic??? And somehow, you're right about what you said regarding the music. It was just a suggestion, meant to help ensure that you don't encounter any problems.

Greetings, Styrian.

Hello everyone!

Today, I was finally forced to create another log entry.
A trip was taken, starting from a cold start and including a "City-Country-Airport" route and return, in order to experience as many operating conditions as possible.
Of course, the Speicher entries for MStG and GeStG are empty.
I could not detect any errors in the analysis, nor did I experience the aforementioned stuttering.

The latter happens every few days or so, and sometimes more frequently.
I've now suggested that we carefully observe the operating conditions, distance traveled, etc., under which the problem occurs, so that we can reproduce it in the log later.

From a billing perspective, nothing changed: There was no leniency, and the full amount of the repair bill was paid.
A few weeks later, Skoda Germany contacted her again by phone and stated that the reason for rejecting the warranty claim was that a motor oil that was not approved by Skoda had been used during the last inspection.
They simply didn't want to, and for similar reasons, a re-inspection at Skoda was also strictly rejected (even though it might have ended up being more expensive - perhaps?!).

Best regards from Munich!