KruSan wrote: |
Ste.Bo wrote: | Herbert wrote: | Hi there,
a) Write to Volkswagen customer service.
b) Having car insurance legal protection and forcing acceptance of orders. If the TPI exists (obtainable through Erwin, see error database), customer orders (billed to account) cannot be subject to preconditions.
hg
Herbert | .
Danke für den Tipp! |
Which workshop did we end up choosing?
Thank you.
Greetings |
Hello everyone,
Please excuse the lack of updates. Things have been very busy.
Die Odyssee geht weiter.
So, we found a small Volkswagen dealer who was willing to take on the car without much discussion.
He thoroughly checked the car and found nothing unusual. The software update was installed without any discussion, for a reasonable price of €120. In return, the car was freshly vacuumed and washed before being handed over.
Three days later, the problem reappeared on the A8 highway between Karlsruhe and Stuttgart, during the ascent of the Alb mountain range. The car stopped accelerating. The engine check light remained off, as with the old software. It downshifted gradually through the gears to second gear, and finally managed to limp into the next emergency stopping lane at a speed of 35 km/h.
After 10 minutes, the car started again and could be driven normally...until we reached Eichelberg. Then the same thing happened again.
I was hoping that with the new software, I would finally be able to read out a stored error code the next day. Unfortunately, there was nothing in the error memory. I took it for a test drive and logged all temperatures and shutdown parameters. Nothing. It couldn't be reproduced. Everything was within the normal range.
Back at the friendly workshop, the mechanic had driven the car on the highway with the problem, but without any findings or incidents. Back in the workshop, they searched for exhaust gases in the cooling system as a precaution... and found them. After further investigation, the EGR cooler was replaced, which actually had a visible crack. Afterwards, no more exhaust gases could be detected in the cooling system.
Everyone believed they had found and fixed the problem. The following weekend, the family took their car on a vacation to Croatia. In total, it broke down three times! On one particularly hot day (38°C), even trying to cool things down didn't work, and they had to be towed.
The ADAC partner and corporate contract workshop insisted that the DPF had reached its loading limit, even though there was still over 20% "space" until the limit, and I had not detected any unusual pressure differences or regeneration cycles 10 days prior.
Out of desperation, an exchange was agreed upon. So, I spent my vacation with a rental car that was too small, while the Passat received a new DPF (Diesel Particulate Filter) and differential pressure sensor.
Die Hoffnung, dass nun alles gut sein könnte, zerschlug sich kurz nach Zadar auf dem Heimweg beim Autobahnaufstieg Richtung Sveti Rok. Everything is as usual.
Since the car has been within my reach again, I haven't been able to reproduce the problem, because even when fully loaded, the error doesn't occur on very long inclines if the temperature is above 25°C.
My sister is desperate, and I'm starting to feel lost for what to do as well. We're going to swap cars next week so that I have more time to try things out.
Okay, so if anyone has any brilliant ideas on this topic, I'm open to any suggestions.
Best regards,
Okay, please provide the German text you would like me to translate into English. I will only provide the translation.
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