Service VW ja oder nein | Posts 16+

What are "free workshops" like where you are?
Do you mean ATU & PitStop?
I'd rather go to a VW dealership and have them perform the inspection, even if it means using non-VW parts, because the quality of service at ATU is terrible.
I'm really not sure what to think about those smaller workshops. They often seem to be barely scraping by, and they usually don't have any modern equipment.

But if you're having so many problems with your VW workshop, why don't you just switch to a different one? There are VW workshops everywhere.

You can get your car serviced at either a VW dealership or an independent workshop, and the price will be the same.

Hello,

I can only recommend that you take your car to a VW dealership and have the service department check it out. I don't understand why you changed the oil at 15,000 km, when it wasn't necessary at all.
On one hand, buying a Golf for around 20,000 lira, then doing the oil change yourself with long-life oil, and then worrying about maintenance costs at a VW dealership... I just don't understand it, sorry.

I can only advise you to have all the required service work done during the warranty/guarantee period, and then you can do some of the work yourself afterwards.

'My Golf IV PD with 115 horsepower was first registered in 01/01, has 94,000 km on the odometer, and last week the front left window regulator broke (a known issue, the plastic part broke). I received a 100% warranty claim for the part and the labor, but with the explicit note that this decision was made only because the service record is complete.'

Furthermore, I am completely satisfied with my current VW workshop. They are truly competent people who can also use the VAG diagnostic tool and assess data blocks even while the car is being driven.
Customer service may not be free, but nowadays, very few things are given away for free.

Regarding ATU, I can only say, forget about it. It's okay to buy parts there, but never, ever take your car to their workshop. During an oil change on my old 1er GTi, they didn't tighten the oil drain plug properly. The next morning, there was a huge puddle of oil under the car. Dealing with them was a complete nightmare.

Hello,

Last week, the power window on the front driver's side broke (a known issue, the plastic part broke). I was granted 100% warranty coverage for the part and the labor, but with the explicit condition that this decision was made only because the service record is complete and up-to-date.


No, that's not entirely correct. VW has finally released a repair kit for this problem, which is much cheaper than replacing the entire interior door panel.
You have thus enjoyed a 'customer retention service'.

Hello Thomas K.

Okay, to be honest, how I spend my money is my own business, and if you've read everything, you'll realize that I'm not necessarily trying to save every last cent here. I'm willing to pay a fair price for an inspection that is done correctly and professionally. However, I don't believe in paying even a single euro to someone who either doesn't know their job or simply doesn't want to do it properly. If I behaved that way in my own profession, I certainly wouldn't be able to afford even a used Golf I from the junkyard.
The oil change at 15,000 km had nothing to do with tight pants, but rather two very simple reasons. Firstly, it couldn't hurt the engine. Secondly, I was on a trip abroad and, due to my lack of foresight, I was forced to buy oil that only met the PD specification and didn't qualify as long-life oil, and that's how the oil change happened.

I'm doing it the way Bertil suggests, not necessarily to save money, but for the reasons mentioned above!

Thank you to everyone who responded... There will be a home service event in my garage on Saturday!

Hey everyone.

Warranty or no warranty.
Mine was manufactured on December 14, 2001, and therefore (theoretically) has a 24-month warranty.
Service completed at 49900 miles/kilometers.
Last week, I first went to the ADAC (German Automobile Club) and then to Volkswagen to present them with the list of defects.
Comment from the master (at the counter): 'I don't know what you want; the car has 70,000 km on it, so you're no longer eligible for any goodwill on the parts that are here, even if they are still under warranty.'
I thought about taking my shoes off.
So, I'm off to my trusted lawyer.
Friday is the appointment, let's see what he says.

Does anyone happen to have the warranty terms and conditions for new cars at home?

dieselkugel wrote:

Does anyone by any chance have the warranty terms and conditions for new cars at home??

They should be kept in your service booklet!

You weren't listed in the service booklet, but in the purchase agreement.
But then there are also the wrong ones.
My salesperson has now sent me the correct ones.

EDIT: My lawyer says that if the legal insurance company cooperates, he wants to sue VW.

"That's what I would do if I were the lawyer. It's easier to get money through a client's legal insurance than any other way."

dieselkugel wrote:

You weren't in the service booklet, but in the purchase agreement. But then there are also the wrong ones. My salesperson has now sent me the correct ones. EDIT: My lawyer says that if the legal insurance company cooperates, he wants to sue VW.

Hello, before you get into legal trouble, call the relevant Volkswagen sales center.
Warranty repairs are actually not a topic. The foolish and impudent master mechanic then receives an additional reprimand from the sales center .

Best regards, Rainer.

Hello André,

I'd be interested to know what kind of defects those are...

Furthermore, a warranty and goodwill are two different things.
Generally, something almost always goes wrong with a car that has less than 100,000 km on the odometer or is less than 2 years old.
It's a bit more expensive upfront, but it works.
Stay strong...
It only becomes problematic if it's not a...
The evergreen, as mentioned above.

P.S. Defects found after inspection -> Mobility guarantee.

Best regards, Steve.

Hello everyone,

Here are a few lines from me on the subject... I actually took my car in for its 30,000 km (2-year) service last Thursday, which was shortly after the end of the warranty period, so that's why I went back to Seat.

It was definitely the last time.

Afterwards, I checked the oil level – when the engine was warm after 20 minutes of standstill, it was 6 or 7 mm above the absolute maximum (according to the manual: "...must not exceed this mark under any circumstances"). After a night of standstill when the engine was cold, it was even 1 cm too high.

In the workshop, they said it was fine, that it would burn off, and that I shouldn't worry. They had added the exact right amount, and if you remove the screw, it all comes out, leaving only a few drops behind. And about the manual... well, it's just to prevent people from adding too much, which wouldn't be a problem since they had used the correct amount.

Despite that, I insisted on having the correction done, which they then did. This also revealed to me how the Brüder brothers perform oil changes.

Remove the cover, unscrew the bolt, place a container underneath, wait until it only drips slowly, and that's it. Screw the bolt back in; it takes less than 3 minutes. And the fuel cap wasn't even open.

They calculated for me that only 3.8 liters came out, and the remaining 700 ml are probably in the filter, which they didn't take apart again.

During the operation, I had warmed up the car. However, when I actually changed the oil, the temperature was 0 degrees Celsius, and the car had been outside for hours beforehand. So, everything is clear... With a working method like this, 0-degree cold oil will never completely drain out.

Of course, they denied it, because then there would only be three drops left, and besides, the oil would just gush out if the screw was removed.

After refilling, there were 400 ml left, of which I later slowly added another 250 ml to reach the "Max" line exactly. Subtracting the losses from the transfer and what remained in the original container, that's about 200 ml too much.

For me, it's clear: the shop will only be used for selling parts; everything else will be done in-house.

Best regards,

Jan.

Hello,

Quote:

Well, that's just so you don't accidentally pour too much in, that should be okay, it was the right amount.

It's not entirely wrong. A friend who is a workshop foreman has already told me several stories like this: Customer: You absolutely must check the oil level (on the top of the cap), there's nothing visible there...

Best regards,
Albrecht.