I once had that with a customer's truck

.
But by the time the authorities (MFK) object to it, it must already be causing quite a problem...
Do you hear any hissing sounds when it's running at full load?
Definitely check the boost pressure using VCDS to see if the target value is being reached and what the actual boost pressure is.
You can also remove the EGR valve and inspect its internal components to see if there's any buildup or if the intake channels are blocked.
Is he performing at his full potential?